Work Experience, min 3 years:
Minimum of 3 years’ experience with Government Network Operations Experience and/or Operations Watch Officer Experience
Education:
A Bachelor’s degree in Information Systems is preferred.
Demonstrated Skills:
Utilization of monitoring tools to provide both reactive and proactive support for the clients network and systems infrastructure
Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices
Demonstrated ability for oral and written communication with the highest levels of management
Demonstrated experience in a DOD Information Technology environment
Demonstrated excellence in planning, directing, and managing Information Technology operations help desks in an organization similar in size to ITA
Demonstrated successful working knowledge and supervision of help desk. Employees in efforts similar in size and scope as referenced under this PWS.
Knowledge of and experience with help desk support and operation in a DoD Information Technology environment
Knowledge of networking and network-based software applications
Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community
Must have working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving and managing customer issues, question, and requests
Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
Clearance:
Active or current Secret clearance